Consumer Protection Publication
Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories and public service announcements to help consumers understand their rights, banking rules, and the risks associated with products and practices.
| Publication Date | Title | Version |
|---|---|---|
| 02/09/2022 | Assistance for Customers of National Banks and Federal Savings Associations | 2022 |
| 02/28/2019 | Comparison Shopping for a Home Equity Loan | 2003 |
| 02/28/2019 | Equal Housing Lender | 2021 |
| 02/28/2019 | Equal Housing Lender - Spanish | 2021 |
| 02/28/2019 | Identity Theft Brochure | 2008 |
| 02/28/2019 | If You Become a Victim of Identity Theft | 2001 |
| 02/28/2019 | Interest-Only Mortgage Payments and Payment-Option ARMs | 2006 |
| 02/28/2019 | Internet Pirates Are Trying to Steal Your Personal Financial Information | 2004 |
| 02/28/2019 | Putting Your Home on the Loan Line is Risky Business | 2003 |
| 02/28/2019 | Writing a Check: Understanding Your Rights | 2003 |