Consumer Complaints

The OCC provides assistance to customers of national banks, federal savings associations, and federal branches and agencies of foreign banks to answer their questions or help resolve issues they may encounter.

HelpWithMyBank.gov

HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and describes how to contact the OCC for additional assistance.

Información para el Consumidor

Customer Assistance Group

The OCC Customer Assistance Group (CAG) seeks to ensure that national banks, federal savings associations, federal branches and agencies of foreign banks, and their customers receive fair and expeditious resolution of their complaints. CAG staff answer questions and provide informal guidance related to:

Applicable banking laws and regulations

General banking practices

The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website.

Have you got a question, concern, or complaint about a bank? We recommend the following options:

Contact your bank directly first. It is most likely to have the specific information you need and is in the best position to resolve your problem.

Visit HelpWithMyBank.gov where you will find answers to frequently asked questions and other resources.

Fill out the Online Customer Complaint Form .

Still need help?

Call

1 (800) 613-6743 (Toll free)

If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday

Fax

(713) 336-4301

Write

OCC Customer Assistance Group,

P. O. Box 53570,

Houston, TX 77052

Related Information

Consumer Protection topics

Popular Links

Customer Assistance Brochure

Ombudsman's Report

Top Tasks

Get answers to questions and file a complaint at HelpWithMyBank.gov

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